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Web Hosting

Terms and conditions

Preliminaries: Crystalline Technologies, is a Web Presence Provider. The purpose of this Service Agreement / Service Contract "the Agreement", "AUP" "Service Contract" is to specify the terms, conditions, and obligations which a customer agrees to accept by the his, her or its conduct of using the Services of Crystalline Technologies for the registration and renewal of the registration of a domain name, or by opening an account for any of its services with Crystalline Technologies for such purpose.

1. Definitions: As used in this Agreement, the following terms have the following meanings:

(a) "you" ,"your", customer and "Subscriber" refer to each customer, that is, each person who avails or subscribes for any of Services from Crystalline Technologies or its websites.

(b) "we," "us,".Crystalline Technologies and "our" refer to M/s. Crystalline Technologies

(c) "Services" refers to the domain services, shared hosting services, dedicated servers, or provided by us as offered through Crystalline Technologies or its websites under the domain names such as It2Ecom.Net or It2Ecom.Com or Brainus.Net or ResellerMarket.Com or HostGuru.Biz or RightMail.Net or Crystalline Technologies.IN

(d) "Account" means an account opened with Crystalline Technologies for the registration of domain names or for hosting the websites and related services and the payment for such registrations and other services.

By Ordering at Crystalline Technologies and any of its associated sites you have to follow & abide by following terms.

This Acceptable Use Policy ("Policy") describes the proper and prohibited use of Crystalline Technologies's Shared Web Hosting services ("Services") as subscribed to per the Master Service Agreement. This Policy is designed as a guideline and is not exhaustive as such. The policy can be modified from time to time effective upon posting on Crystalline Technologies's web site. The Services allow you to develop, publish, and display a web site, store data in a database, send and receive e-mail messages, maintain a bulletin board through which you can interact with the Internet users, and send and retrieve various information. Crystalline Technologies does not monitor or censor the information you make available or collect through the use of the Services with the exception of systems and network resources monitoring. However,

Crystalline Technologies will act upon Policy violations when such are discovered during regular monitoring processes or reported to Crystalline Technologies. Crystalline Technologies expects you, and all other users of the Services, to take responsibility in using the Internet with courtesy and responsibility, and be familiar with and to practice good Internet etiquette.

As consideration for Crystalline Technologies's provision of Services, you agree to abide by the following provisions relating to the acceptable use of your Crystalline Technologies account.

Crystalline Technologies reserves the right in its sole discretion to: Revise this Acceptable Use Policy which shall be posted at Crystalline Technologies's web site; and Remove any content for any reason, including but not limited to, your violation of any conditions of this Acceptable Use Policy. Crystalline Technologies right to remove inappropriate content under this Policy shall not place an obligation on Crystalline Technologies to monitor or exert editorial control over the content of your account. You agree not to use or allow access to Crystalline Technologies services to:

1. Create or maintain software download or distribution sites or sites created for the purpose of mass distribution of software products. A software distribution site is defined as a site on which 50% or more of total bandwidth (data transfer) is used for programs or binary code downloads.

2. Create or maintain sites that generate system errors or exceptions that disrupt servers' performance or cause server-wide outages. This includes overriding or avoiding system settings and restrictions imposed by the terms of Services.

3. Create or maintain sites that consume 5% or more of CPU capacity or use 128 MB of Ram (memory), both physical and virtual combined, on the hosting server.

4. Exceed allowed bandwidth by transferring amounts of data greater than allowed by the terms of purchased Service.

5. Violate any applicable laws, regulations, or other provisions having the force of law, either intentionally or unintentionally.

6. Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.

7. Employ misleading e-mail addresses or falsify information in any part of any communication.

8. Upload, transmit, disseminate, post, store or post links to any content that: Prohibited from transmitting or posting by law, or by contractual or fiduciary relationship; Facilitates hacking or unauthorized access or use of data, systems, servers or networks including any attempt to probe, scan or test for vulnerabilities, or to breach security or authentication measures; Falsifies origin by forging TCP/IP packet headers, e-mail headers, or any part of a message header, unauthorized monitoring of data or traffic; Interferes with service to any user, system or network by using flooding techniques, overloading a system or a network, staging or broadcasting an attack, or any other means resulting in a crash of a host either deliberately or by negligence; Infringes or contributes to any infringement of any intellectual property, material protected by copyright, trademark, patent, trade secret or proprietary right of any party; Is or may be considered unsolicited or unauthorized advertising, promotional materials, or any junk mail, spam, spamvertisements, make money fast schemes, chain letters, pyramid schemes, or any other form of solicitation; Contains viruses, worms, Trojan horses, time bombs, trap doors, or any other computer code, files, or programs or repetitive requests for information designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; Is unlawful, harmful, threatening, abusive, harassing, tortious, unlawful, libelous, defamatory, vulgar, obscene, or invasive of privacy; Is of adult nature, pornographic, or harmful to minors; Promotes illegal activity, including providing instructions for illegal activity, or transmitting, disseminating or offering fraudulent goods, services, schemes or promotions, or furnishing false data on any signup form, contract or online application or registration, or the fraudulent use of any information obtained through the use of the Services including use of credit card numbers. Exploits the images of children or discloses personally identifiable information belonging to children.

Policies on Unlimited Disk Space Plans and Defining Unlimited
Crystalline Technologies is committed in offering you the resources to grow and not charge you for resources such as disk space & bandwidth unless they are exploiting server resources or violating our FUP. Unlimited Plans does not mean you are able to use your hsoting in such a way that it negatively affects the server operation for illegal priposes, or or uses the resources in a way that affects our server stability/ performance or other users sharing the resources on the server.

To avoid too much consumption of resources by any single user Crystalline Technologies has placed limits on the amount of a server's resources that any given user may consume and the same shall be applicable to you as well. While these are limits, server abuse is not limited to these policies and is up to Crystalline Technologies ‘s discretion what constitutes server abuse.

On certain web hosting plans, Crystalline Technologies does not place limits on the amount of particular resources a single client may use. Crystalline Technologies makes every reasonable effort to provide clients with the disk space and bandwidth resources needed for their websites within the limitations of these Terms of Service. Crystalline Technologies monitors all servers via automated and non-automated methods to help ensure no single client adversely impacts other clients located on the same server.

Please note that shared hosting plans are for website hosting, and the storage of backups, file repositories, MP3s, mp4, zip, videos, photo archives, and similar is strictly prohibited. Violators of this policy may have their accounts terminated without refund.

Fair Usage Policy (FUP)
A Fair Usage Policy (FUP) is necessary to ensure our hsoting servcies are used fairly and our services operate reliably for all our customers. Resources provided on our hosting services are governed by this Fair Usage Policy. We reserve the right to impose reasonable limits to reduce your usage or pair you with other users utilizing the same or nearly the same amount of usage if we believe your excessive usage is afffecting Crystalline Technologies's services/systems or other users.

The client whom, in our reasonable opinion that have breached this FUP will be contacted by EMAIL and ask to upgrade his/her plan to a new dedicated server plan to reduce their excessive usage utilization. Crystalline Technologies may also suspend that client account prior to notify that client if that action is needed to bring stability to our systems/servers. Client suspensions prior to notification by Crystalline Technologies is rare and is only implemented in extreme circumstances and is intended to prevent the misue of our servers. What is deemed unappropriate or exsessive amount of resources will be determined by a number of factors including but not limited to our policies which includes the following:

Processes

Files and Directories
Inode Limits on our Shared & Reseller Reseller Hosting
An inode is a data structure used to keep information about a file on your hosting account. The number of inodes indicates the number of files and folders you have. This includes everything on your account, emails, files, folders, anything you store on the server.

There is currently an limit of 100,000 inodes on our shared accounts.

What is the 100,000 inode limit?
Shared and Reseller servers only allow 100,000 files per cPanel/websitepanel account This is a "hard limit" meaning that while the limit is reached, i.e. the 100,000 file threshold it will no longer be included in our weekly backups. Additionally, if the account happens to exceed 110,000 files then it will be in violation of our Terms of Service and can result in possible suspension.

The total number of inodes in an account may not exceed 100,000. Every file (a webpage, image, email, php file, directory, etc.) on your account uses up one (1) inode. This is not something we actively enforce and it will only become an issue if a client is causing problems for other people on the server. We will of course notify you if this is the case with a full explanation.

A directory cannot contain more than 3,000 immediate child files. This includes subdirectories themselves, but does not include files contained within those directories.

Database Restrictions at Crystalline Technologies


Email and Mailing Lists
Our attachment limit is 10 MB, you are now allowed to send files in excess of 10 MB.


Zero Tolerance Spam / Bulk Email Policy
We take a zero tolerance stance against sending of unsolicited e-mail, any type of bulk emailing, mass emailing and spam. "Safe lists" and "double opt-in" will be treated as spam. Any user who sends out spam or any type of bulk emails or attempted to be sent to or through any of our servers or bounced back emails more than throttling limits to any of our servers, will have their account terminated immediately without prior notice and INR 1500 as penalty will be imposed to reseller or account owner. Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, email, instant messaging, or usenet/newsgroups. No organization or entity listed in the ROKSO may be hosted on our servers. Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated and INR 4000 as penalty will be imposed to reseller or account owner. Crystalline Technologies reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion. Crystalline Technologies reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is entirely at the discretion of Crystalline Technologies.

If you send Spam or Bulk Email, your account will be closed. If a client you host in your account sends Spam or Bulk Email, your client's site will be immediately and permanently closed. If extreme cases such as you disagree to comply our policy and proceed to legal implications then your account will also be closed. We do not and will not tolerate Spam or Bulk Email. It is your responsibility to make sure your clients realize that Spam or Bulk Email is not and will not be tolerated. Spam or Bulk Email is a waste of our network and system resources, and we are completely intolerant of anybody who sends or attempts to send Spam or Bulk Email.

If a spammer or bulk email sender is putting uptime or performance at risk by flogging the email services with spam or bulk email, we have every legal right to receive payment from the spam or bulk email sender or the company represented within the spam or bulk email to cover the cost of the services rendered. This policy applies equally to Crystalline Technologies customers and non-Crystalline Technologies customers. Crystalline Technologies reserves the right to block incoming email from any remote SMTP relay at any time for any reason. If a remote SMTP relay is misconfigured, spammers or bulk email sender will often exploit the remote relay to send thousands (sometimes millions. of spams. If a spammer or bulk email sender is abusing a remote SMTP relay to mail bomb domains at Crystalline Technologies , Crystalline Technologies will immediately block the IP of the SMTP relay that the spammer or bulk email sender is abusing. Crystalline Technologies also subscribes to multiple RBLs (real-time blocking lists. to automatically block known open SMTP relays and known spamming relays. While this policy dramatically reduces the amount of spam or bulk email sent to Crystalline Technologies , this may inadvertently block some legitimate email.

Policies on Cron Jobs
All cron jobs must be 'niced' to 15 or greater
A cron job should not execute more frequently than once every 15 minutes

Service Restrictions
Server Log
No server logs can be provided for the shared hosting account.

Backups
Crystalline Technologies's servers are not allowed be used as a backup/storage system and only one cPanel/SiteAdmin backup for that same account is allowed.

Reselling
Reselling is not allowed on Shared hosting plans. If reselling is desired, a reseller plan must be purchased.

Chat Applications
All interactive chat web applications are strictly prohibited on Crystalline Technologies's servers. This includes but is not limited to chat applications written in PHP, Perl, CGI, Python, Ruby, etc. in addition to IRC or IRC bots. Any web application that provides ‘real-time' chat is not permitted. Shoutboxes, Chatboxes and other web based chat programs other than those specifically provided by Crystalline Technologies are prohibited.

Adult Content
Under no circumstance is pornography permitted, we do not allow any form of pornography, nudity, sex related content. Any adult-oriented e-commerce stores, and similar are allowed only if the content is legal in the India. Crystalline Technologies will be the sole arbiter as to what constitutes a violation of this provision. Should you require hosting for adult oriented content, please contact a host who specializes in this hosting realm.

General Policies


Dedicated Server Management
If the client had opted for server management services from Crystalline Technologies then Crystalline Technologies have an authority to curtail the root access of the server for the client. In case, client demands for root access in order to upload any applications or tamper with the server then Crystalline Technologies will not be responsible for any mishappenings/server failure. The client will be solely responsible for the mishappenings and Crystalline Technologies will not be liable for any support in order to restore the server to its previous state. Crystalline Technologies Support team may ask for the appropriate amount, to be paid by client, in order to restore the server (only if the backup is available).

Dedicated Servers
Third party script installation is at client own risk. Crystalline Technologies will not be responsible for any data loss/ security issues that occur due to the third-party software that client install at their end or get them installed by Crystalline Technologies team.

Reseller hosting
Crystalline Technologies will not entertain reseller's clients' queries, if resellers want their end users to be entertained by Crystalline Technologies then there's a separate fee to be paid by reseller which can be obtained with the Sales team of Crystalline Technologies upon request.

Security
You are responsible for any misuse of your account, even if the inappropriate activity was committed by a family member, guest, friend, or your employee. Therefore, you must take proper steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or try to gain unauthorized access to another network or server.

Your password grants access to your account. It is your responsibility to keep your password secure.

Sharing your account access and passwords with unauthorized users is prohibited. You should take care to prevent others from using your account since you will be held responsible for such use.

You must adopt adequate security measures to prevent or minimize unauthorized use of your account.

Attempting to obtain another user's account password is strictly prohibited, and may result in termination of service.

You may not attempt to circumvent user authentication or security of any host, account or network. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, however are not limited to cracking tools, password guessing programs or network probing tools.

You may not attempt to interfere with service to any host, user or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, attempts to "crash" a host and deliberate attempts to overload a service.

Users who violate network or systems security may incur civil or criminal civil liability. Crystalline Technologies will cooperate fully with investigations of violations of network or system security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Network Performance
Crystalline Technologies accounts operate on shared resources. Excessive use/abuse of these shared network resources by one customer may have a negative impact on all other subscribers or customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account.

All Unlimited Disk Space Plan & Reseller Hosting Customer agrees that he/she shall not use more than 7% of CPU processing and /or More than 128 Mb of RAM on any of Crystalline Technologies Shared hosting servers. Any violation of this policy may result in corrective action by Crystalline Technologies, in its sole reasonable discretion, including assessment of additional standard charges, disconnection or discontinuance of any and all services, or termination of this service.

You are prohibited from excessive consumption of resources, including CPU time, disk space, memory, and session time. You may not use resource-intensive programs which negatively impact other customers or the performances of Crystalline Technologies systems or networks. Crystalline Technologies reserves the right to terminate or limit such activities.

If Crystalline Technologies determines that you have violated the terms of this Acceptable Use Policy, that determination, made at Crystalline Technologies sole discretion, is grounds for immediate termination of your Crystalline Technologies account without notice or penalty to Crystalline Technologies Jurisdiction and governing law.

Support Boundaries
Crystalline Technologies, provides technical support to our subscribers at all times. We limit our technical support to our area of expertise. The following is our guidelines when providing support: Crystalline Technologies provides support related to your server or virtual site physical functioning. Crystalline Technologies does not offer tech support for application specific issues such as asp/asp.net/cgi/python/or any other programming, html or any other such issue. We only provide support on the softwares we installed during the server setup and provided by us, the support for the same is subject to the support policy of the principle software developers. Crystalline Technologies does not provide technical support for YOUR customers. If you can email, we encourage you to email support@crystalline-technologies.com for assistance.

The laws of India only and no other nation shall govern these terms.
The Parties agree to submit to the exclusive jurisdiction of the Courts located in Ahmedabad, Gujarat, India as regards any claims or matters arising under or in relation to these terms and conditions.